IVR/On-Hold Voiceover

IVR/On-Hold Voiceover

A voice your callers will actually want to hear.

That first moment, your IVR greeting, your on-hold message, your out-of-hours recording, is your brand speaking. It’s important that it sounds like YOU and deserves a voice that actually means it.

A well-crafted telephone voiceover does so much more than route calls. It welcomes people. It builds trust before a single human has picked up. A warm IVR for a care company needs to feel genuinely reassuring. A slick tech brand needs something sharper. The voice has to fit,  and the difference is everything.

I've recorded professional IVR voiceovers and telephone messages for companies across sectors and around the world, in English, and Turkish, from welcome greetings and menu prompts to on-hold messages and out-of-hours recordings. 

I was recently nominated for a One Voice Award 2026 in the Telephone/IVR category, which meant a lot because this is work I genuinely care about getting right.

Have a listen below. If something clicks, get in touch and we'll figure out what your callers should hear.

Senacare IVR Sample
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This IVR recording for Senacare was nominated for best IVR performance at the One Voice Awards 2026.

  • "Friendly, Informative, and Exactly What We Needed."

    Lale's voice-over for our client’s film was the perfect touch. Not only was the voice professional and engaging, but Lale also captured the tone and energy we were looking for. We had great feedback from our client and they were extremely happy and expressed how much they appreciate the friendly and informative introduction the voice-over had, they couldn't be happier with the end result. Thank you, Lale, for your great work and we look forward to working with you again soon.

    - PAUL ALEXANDER, HEAD OF CREATIVE SERVICES AT IGNIS

  • "When We Hear Her Voice, We Know We’re Home."

    We have been walking this path with our dear Lale for over 23 years now and feel so lucky to have had her alongside us on this journey. She has always delivered to the highest of standards and our professional relationship has grown into a friendship beyond the words of a testimonial! Her voice has become the indispensable trademark of FG 93.8 and Lounge FM and when we hear it on the radio, we know we are home!

    - BIROL GIRAY, OWNER/DIRECTOR AT FG 93.8 & LOUNGE FM

  • "10/10 — We’d Work With Lale Again."

    Lale was an absolute joy to work with. We were given a particularly challenging brief from one of our biggest repeat clients which rested the whole project on the voiceover itself. Lale understood the brief from the get-go and provided us with a high quality read, with which our client was very happy and impressed with. She took direction well and was more than happy with our multiple asks for changes. 10/10 would work with Lale again!

    - JANE ROSALES-MCCABE, PRODUCER AT CASUAL FILMS

  • "A Voice Both Client and Creative Loved."

    We worked with Lale on a VO for Merlin Entertainment - both the client and creative team were extremely happy with her performance - she was easy to work with and we would have no hesitation in using her again.

    - ANDREW DE LOTBINIERE, SENIOR PRODUCER & ACCOUNT DIRECTOR AT PUKKA FILMS

  • "Perfect Tone, Energy, and Delivery."

    It was a real pleasure working with Lale in a live, professional recording session. Not only did she deliver exactly the style we were looking for, with a dedication for bringing out the demands of the script with perfect tone and energy, she also took direction well and was easy and fun to work with. Very pleased with the end result, and I look forward to our next project.

    - TIM JUBY, SENIOR PRODUCER/DIRECTOR, HOUND DOG FILMS

  • “Nailed the Role of Narrator.”

    Lale nailed the part as narrator in our children's audio drama. Her unique and kind timbre helped to established exactly the kind of feel we strived to achieve. Highly recommend.

    - MARTYN DHAN-WELLER, PROJECT MANAGER, AUDIO ENGINEER AT KLANGKANTINE STUDIOS

  • "A Fantastic Job, Even Against the Odds."

    Thanks for pushing through your illness for us. You did a fantastic job and it was a pleasure working with you.

    - NYLES HOLLISTER, PRODUCER AT SKYLARK MEDIA

  • "Took Direction Brilliantly, Delivered Naturally."

    It was a pleasure working with Lale on our recent campaign. Lale took direction well, adding her own creative flair whilst maintaining a natural tone. We look forward to working with Lale again in the future.

    - NIKKI GILLESPIE, CREATIVE DIRECTOR AT SASSY FILMS

  • "Seamless Recording, Exceptional Outcome."

    Working with Lale was an absolute pleasure. Great communication which meant that the set up and facilitation of the recording session was really easy from a production point of view, especially when dealing with client availability. The recording session went so smoothly and the final product is something we are all proud of.

    - JACKABY BARSBY AT CREATIVE LISTENING

  • “Professional, Versatile, and Easy to Direct.”

    It was a pleasure working with Lale on our recent TVC project for Scrumbles. Professional and easily directable, we were able to get a wonderful range of deliveries during our session.

    - HARRY MOORE, HEAD OF PRODUCTION AT MILK MACHINE

  • "A Crucial Part of Our Team."

    Lale has been a crucial member of our team for the past two years, consistently delivering outstanding e-learning content. Her work on our Oxford ELLT and Spotlight materials is exceptional, providing audio of the highest quality with impressive turnaround times. Lale is not only professional but also a joy to collaborate with.

    - LUIGI VALLILLO, OXFORD ELLT ACADEMIC MANAGER, OXFORD INTERNATIONAL EDUCATION GROUP

  • “The Voice I Trust Without Question.”

    A highly professional voiceover artist with great versatility. Easy to work with, reliable and never fazed by a brief or last-minute request. Completely client-facing and someone I implicitly trust. I’m known for being “particular” yet, with Lale, I feel completely relaxed when she is cast for a job. I would recommend her wholeheartedly.  

    - SANDRA NAYLOR, MANAGING DIRECTOR, REVIVAL STUDIOS